Flex Rental Solutions Careers
Flex Rental Solutions is growing! We are hiring for the following positions and would love for you to be part of our team. Click any job title below to expand and read the job description.
Even if we don't have any official open positions, we are always on the look out for great people. We encourage you to submit your info here and we will reach out to you if we have a potential fit.
Job description
The details
- Product Manager - Level 1
- work daily on a 4-member development team
- collaborate with a 6-member product department
- $65,000--75,000 salary
- paid 2x month
- Paid time off
- 4 weeks PTO
- 10 paid holidays
- Other benefits
- health, vision, dental, and more
- 401k with company match
- Company hardware
- MacBook
- monitor, keyboard, mouse of your choosing
The job
Develops new software product concepts, designs, and/or enhancements to existing product design that reflect market and user requirements. Conducts research and develops a good understanding of the customer's needs, new technologies, trends in the market, and competitors. Develops requirements documents, functional specifications, and mock-ups to clearly illustrate product ideas and concepts. Participates in all phases of the product development lifecycle, including analysis, design, testing, and integration of products as well as the introduction of products to the market. Member of a cross-functional team that translates customer needs and technology directions into product definitions. May participate in the creation of documentation or user guides for new products.
The company
Flex Rental Solutions is all about success. It’s about people and imagination. It’s about constant improvement and a passion for a job well done. Our customers are production companies, staging companies, lighting and sound designers, school districts, theaters, and more. We serve a mix of organizations that pride themselves on creating memorable experiences like awards shows, halftime shows, and galas. If our customers succeed, we succeed.
Flex has been leading the live events inventory management software industry since our founding in 2009. Flex customers track tens of thousands of assets that have enabled the productions of the biggest concert tours, awards shows, trade shows, sporting events, charity galas and more.
We innovate through iteration and continual improvement--in our products, our company, and ourselves.
We encourage and always strive for honesty, authenticity, and transparency.
Job requirements
Must haves
- Function well in day to day execution and tactics of product development including
- communicating daily with developers
- following strategic plans from leadership while adapting to unexpected change
- collecting and understanding user input from direct, second-hand, and industry sources
- Perform various duties traditionally assigned to both Product Managers and Product Owners
- Analyze, understand, and articulate 3rd party software functionality and how it can interface with Flex software
- Critical thinking skills
- Able to legally work in the US without sponsorship
Nice to haves
- Experience using apps/software that Flex does/will integrate with
- Accounting (QuickBooks, Xero, etc.)
- Payments (Stripe, PayPal, etc.)
- Signatures and document management (DocuSign, DropBox, etc.)
- CRMs (HubSpot, SalesForce, etc.)
- more
- Bachelor's degree
Duties and responsibilities
-
Collaborate with stakeholders to determine the vision, strategy, and roadmap of the Flex product
-
Regularly groom the Jira backlog of bugs and software improvements to ensure issues are accurate and addressed in a timely manner
-
Assist in managing the work that should be done during a sprint, and balancing new feature / functionality work with bug fixes
-
Delegate and/or assist in monitoring incoming feedback from customers and escalate major issues
-
Monitor and aggregate customer requests and prioritize common / frequent requests
-
Participate in collaboration meetings with other departments to give updates and answer questions
-
Collaborate with Business Analysts and subject matter experts to determine how features and functionality should work in Flex
-
Deep dive into bug reports to determine what the problem is and a proposed solution.
-
Write software requirements and acceptance criteria
-
Other writing projects as needed, user manual, documentation, etc. as they relate to assigned projects.
Skills
-
Strong interpersonal, communication and organization skills
-
Jira and Confluence knowledge
-
Experience with the software development life-cycle and various agile delivery frameworks
How To Apply
To apply, please submit an application here. We look forward to hearing from you!
Job Description
We are hiring a Support Tech for our customer support team. We're looking to expand our support team by adding a dedicated support specialist as we continue to grow. We are a customer-centric company, and our focus is not only to solve customer technical issues but also create software solutions that help our customers in their day-to-day operations and responsibilities. We are here to be problem-solvers. We are seeking someone who can help with day-to-day customer support. This will be primarily via email, chat, phone, and web-based screen sharing.
Skills and Requirements
You are great with customer interaction. This position is customer-facing. The ideal candidate considers themselves a customer advocate and champion by educating customers on best practices to help them achieve their goals. Our Support team is most often the contact that interfaces with our customers the most, so our ideal candidate must be professional, courteous, and provide excellent customer service at all times. You put the customer first, and always use empathy to guide how you respond to requests.
You are Flex savvy and a team player. Having a strong background in the Flex software will be critical in helping support customers. However, knowing when to lean on your team to best assist with questions you’re not familiar with is important too.
You are self-motivated and take initiative. Being self-motivated is a requirement as you will be working remotely and often without supervision. Our ideal candidate would be proactive in anticipating customer needs and developing intelligent solutions to implementation roadblocks or technical issues.
Additional Skills Desired:
- MySQL
- Quickbooks
- JasperSoft editing
- Management experience a plus
Responsibilities
- Assist new customers through initial setup and software configuration.
- Help customers troubleshoot issues they encounter and provide actionable tips to resolve the problem.
- Send technical documentation through help desk documents or customized videos.
- Offer follow up screen share or phone calls when further clarification is needed
- Participate in weekly and daily support calls to discuss difficult cases.
- Assume remote control over customers’ computers when necessary to resolve problems
- Respond promptly and courteously to customer support tickets and update customer support tickets with troubleshooting steps and resolution documentation.
- Improve system performance by identifying problems, researching answers, and making suitable recommendations. Provides guidance to customers on best practices and steps towards resolution.
- Collaborates with the training team to identify customers who may need additional training or support.
- Communicates and documents possible bugs and errors to product development and programming teams in a timely manner.
- This position requires you to be available during off-hours during on-call rotation. Be on call to assist customers who have gone offline and cannot access Flex. It is a rotation schedule for a one week time period. Currently, once every 8 weeks.
Company Overview
Flex Rental Solutions is a cloud-based Rental and Inventory Management Software provider that provides the live event / AV market with industry-leading functionality. Established 10 years ago, we now have over 900 customers throughout the world and a growing team. Our clients are primarily in the Professional Audio Visual, Concert Touring, Live Event, Staging, and Production market segments. Flex offers a flexible, dynamic work environment, paid company holidays, paid vacation, and health, dental, and vision insurance, along with other benefits.
How to Apply
Please send your resume & cover letter to hr@flexrentalsolutions.com. We look forward to hearing from you!