Even if we don't have any official open positions, we are always on the look out for great people. We encourage you to submit your info here and we will reach out to you if we have a potential fit.

JOB DESCRIPTION

We are hiring a Support Tech for our customer support team. We're looking to expand our support team by adding a dedicated support specialist as we continue to grow. We are a customer-centric company, and our focus is not only to solve customer technical issues but also create software solutions that help our customers in their day-to-day operations and responsibilities. We are here to be problem-solvers. We are seeking someone who can help with day-to-day customer support. This will be primarily via email, chat, phone, and web-based screen sharing.

SKILLS AND REQUIREMENTS

You are great with customer interaction. This position is customer-facing. The ideal candidate considers themselves a customer advocate and champion by educating customers on best practices to help them achieve their goals. Our Support team is most often the contact that interfaces with our customers the most, so our ideal candidate must be professional, courteous, and provide excellent customer service at all times. You put the customer first, and always use empathy to guide how you respond to requests.  

You are Flex savvy and a team player. Having a strong background in the Flex software will be critical in helping support customers. However, knowing when to lean on your team to best assist with questions you’re not familiar with is important too. 

You are self-motivated and take initiative. Being self-motivated is a requirement as you will be working remotely and often without supervision. You will work under the leadership of your Technical Support Lead, Jim Evans. Our ideal candidate would be proactive in anticipating customer needs and developing intelligent solutions to implementation roadblocks or technical issues.

Additional Skills Desired

• MySQL 

• Quickbooks

• JasperSoft editing

RESPONSIBILITIES 

• Assist new customers through initial setup and software configuration.
• Help customers troubleshoot issues they encounter and provide actionable tips to resolve the problem.
• Send technical documentation through help desk documents or customized videos.
• Offer follow up screen share or phone calls when further clarification is needed
• Participate in weekly and daily support calls to discuss difficult cases.
• Assume remote control over customers’ computers when necessary to resolve problems
• Respond promptly and courteously to customer support tickets and update customer support tickets with troubleshooting steps and resolution documentation.
• Improve system performance by identifying problems, researching answers, and making suitable recommendations. Provides guidance to customers on best practices and steps towards resolution.
• Collaborates with the training team to identify customers who may need additional training or support. 
• Communicates and documents possible bugs and errors to product development and programming teams in a timely manner. 
• This position is responsible for support between 8AM - 5PM PT.
• This position requires you to be available during off-hours during on-call rotation. Be on call to assist customers who have gone offline and cannot access Flex.  It is a rotation schedule for a one week time period.  Currently, once every 8 weeks.

HOW TO APPLY

Send your resume & cover letter to hr@flexrentalsolutions.com

COMPANY OVERVIEW

Flex Rental Solutions is a cloud-based Rental and Inventory Management Software provider that provides the live event / AV market with industry-leading functionality. Established 12 years ago, we now have over 900 customers throughout the world and a growing team. Our clients are primarily in the Professional Audio Visual, Concert Touring, Live Event, Staging, and Production market segments. Flex offers a flexible, dynamic work environment, paid company holidays, paid vacation, and health, dental, and vision insurance, along with other benefits.

JOB DESCRIPTION

Flex Rental Solutions is hiring a Junior Product Owner to join our product team. The role will report to the Sr Product Owner and complete tasks as they are delegated. This includes long-term delegations over specific areas of the product, and short-term delegations as needs arise. The Jr. PO is focused on the tactical execution of strategy, collaborating with relevant departments in ensuring that product strategy as determined by the company leadership is realized.

You will work as part of an established, yet growing development team that builds and manages our Flex Rental SaaS product. Individual contributions have a great deal of impact for our customers and for the rest of the team. If you enjoy working with smaller team sizes, thrive with a large amount of autonomy, and don’t mind some ambiguity, then Flex may be the right place for you.

This role will own our existing integrations as well as helping with incremental new development. We have two accounting integrations in production so a love for math & calculations is desired. You also need to be comfortable with the complex dynamic of integrations with third party software. You will also help with incremental new development in integrations and/or in the core product.

SALARY: 55K annually

SKILLS AND REQUIREMENTS

You have exceptional writing & communication skills. You will be writing requirements for developers so you need to be able to concisely articulate complex concepts in writing. Our new team member will not only chat about requirements, issues, and sharing knowledge through Slack and email, but they will also create bug reports, write explanations and resolutions to issues, document findings in Wiki, and eventually deliver presentations to the team.

You are looking for a growth opportunity. We’ve accomplished a lot the past few years, but we are just getting started. You will have the opportunity to grow with the company as we build out new product initiatives and go into new markets.

You understand the basics of the software development lifecycle and agile principles. At Flex, we don’t subscribe to dogmatic views on agile processes. We simply value fast feedback, collaboration, quick iterations, automated tests, continuous integration, and shipping software often.

You have experience in QuickBooks or other accounting software. A large component of this role will be owing our existing QuickBooks Online & Desktop integrations with possible expansion to other accounting systems. Having accounting software knowledge will be a huge key for success.

You love collaboration and transparency. When you are stuck, you should be comfortable asking your team lead or peers for help. You like to experiment and you have a “win or learn” mentality.

You know your way around JIRA or an equivalent software management tool. We are JIRA fans at Flex so being comfortable using and/or learning this tool will be key.

You are self-motivated, independent, and have great problem solving skills. At Flex, we’ll give you general direction and then set you loose to go figure out the details. We assume that you’ll be biased towards action and always have your eye on keeping your tasks moving forward. You know how to find your way to solutions and know when to pull in your peers for help or to get another perspective.

DUTIES AND RESPONSIBILITIES

• Write feature requirements for developers

• Assign Jira tickets to the appropriate developer

• Collaborate with the Product Team

• Regularly groom the JIRA backlog of bugs and software improvements to ensure issues are accurate and addressed in a timely manner

• Assist in managing the work that should be done during a sprint, and balancing new feature / functionality work with bug fixes

• Assist in monitoring incoming bug feedback from customers and escalate major issues

• Participate in collaboration meetings with other departments to give updates and answer questions

• Work closely with the Project Manager to ensure relevant tasks are completed during the release cycle

• Any other task as assigned by the Product Manager or Sr. PO

SPECIAL CONSIDERATION GIVEN TO APPLICANTS WITH

• Flex Rental Solutions software experience

• Integration experience

HOW TO APPLY

Apply at https://flexrentalsolutionsinc.recruitee.com/o/junior-product-owner

COMPANY OVERVIEW

Flex Rental Solutions is a cloud-based Rental and Inventory Management Software provider that provides the live event / AV market with industry-leading functionality. Established 12 years ago, we now have over 900 customers throughout the world and a growing team. Our clients are primarily in the Professional Audio Visual, Concert Touring, Live Event, Staging, and Production market segments. Flex offers a flexible, dynamic work environment, paid company holidays, paid vacation, and health, dental, and vision insurance, along with other benefits.