Flex Rental Solutions Careers
Flex Rental Solutions is growing! We are hiring for the following positions and would love for you to be part of our team. Click any job title below to expand and read the job description.
COMPANY OVERVIEW
Flex Rental Solutions is a cloud-based Rental and Inventory Management Software that provides the live event / AV market with industry-leading functionality. Established 10 years ago, we now have over 900 customers throughout the world and a growing team of 16 employees. Our clients are primarily in the Professional Audio Visual, Concert Touring, Live Event, Staging, and Production markets. Flex offers a flexible, dynamic work environment, paid company holidays, paid vacation, and health, dental, and vision insurance, along with other benefits. This position is a remote/telecommuting job.
JOB DESCRIPTION
We are hiring an Onboarding and Customer Success Specialist for our support team. We’re growing our Support team and we’re looking for a knowledgeable, professional, courteous, and proactive Onboarding and Customer Success Specialist with the technical, consulting, and service aptitude to help our customers get the most value out of their investment. We are a customer-centric company, and our focus is not only to solve customer technical issues but also creating software solutions that help our customer in their day-to-day operations and responsibilities.
SKILLS AND REQUIREMENTS
You’re a Flex product expert. As Customer Success Specialist you’re a Flex product expert and product ambassador. You have a strong understanding of inventory, quoting, warehousing and accounting best practices, knowledge of workflow configurations in Flex and experience as a Flex administrator.
You’re an educator and coach at heart. The Customer Success Specialist will be responsible for educating, coaching, and onboarding new customers and acting as a consultant to established customers who want to improve how they use Flex for their business. You will be required to maintain high-level customer engagement with a focus on new customer retention and long-term customer loyalty. Therefore, the ideal candidate will show tact and professionalism under pressure and will also be a highly-skilled communicator. You must be highly diplomatic when resolving conflicts and customer satisfaction problems.
You’re a problem-solver. We are here to be problem-solvers - whether it’s a user error, system bug, configuration issue, or something else entirely. As Customer Success Specialist, you will need to identify customer challenges and Flex knowledge gaps, and then be proactive in either identifying the correct team member to assist them or creating a plan for resolution.
RESPONSIBILITIES
- Train and onboard new customers so they feel empowered with the information and tools they need to implement Flex for their business.
- Assist new trial customers in setting up and configuring their new system correctly.
- Coach long-term customers to be Flex product experts.
- Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem.
- Assist customers in getting the most out of Flex by actively communicating with them and offering additional training, educational resources, and customer support calls.
- Be diligent in identifying and documenting customer’s feedback, issues, and bugs.
- Offer follow up screen share or phone calls when further clarification is needed.
- Participate in weekly and daily support calls to discuss difficult cases with the support/sales team.
- Assume remote control over customers’ computers when necessary to resolve problems.
- This position will require web-based, onsite, and conference training opportunities. Therefore you must be willing and able to travel both domestically and internationally.
- You may also be required to perform web-based sales demos to qualified prospects.
HOW TO APPLY
To apply for this position, please send resume and cover letter to hr@flexrentalsolutions.com and include the position title in the subject of the email.
COMPANY OVERVIEW
Flex Rental Solutions is a cloud-based Rental and Inventory Management Software that provides the live event / AV market with industry-leading functionality. Established 10 years ago, we now have over 900 customers throughout the world and a growing team of 16 employees. Our clients are primarily in the Professional Audio Visual, Concert Touring, Live Event, Staging, and Production market segments. Flex offers a flexible, dynamic work environment, paid company holidays, paid vacation, and health, dental, and vision insurance, along with other benefits. This is a remote/telecommuting job.
JOB DESCRIPTION
Flex Rental Solutions is hiring a Sales Associate focused specifically on generating new business for Flex Gear Tracking Solution -- our asset tracking product -- to the House of Worship, Higher Education, K-12, and other markets. We have big audacious sales goals and need a motivated and tech-savvy sales associate to help us meet them.
SKILLS AND REQUIREMENTS
You’re highly motivated. The ideal candidate for this position will have at least three years experience in sales. This role is perfect for someone who is motivated to drive profitable and sustainable sales growth by proactively nurturing prospects and identifying sales opportunities. The ideal candidate for this role will show attention to detail and a sense of urgency when responding to sales inquiries.
You’re an industry and product expert. You have a background in inventory or asset tracking and a strong desire to learn how Flex Gear Tracking Solution works. You keep up-to-date with the latest industry news in order to prospect and identify sales opportunities.
You’re a people person and a problem-solver. This candidate is both a natural people person that thrives on building relationships and a problem-solver who loves coming up with unique solutions to problems.
You’re a natural communicator. Our ideal candidate exhibits excellent listening, verbal, and writing skills. They are comfortable cold-calling, networking, maintaining a database of prospects, and giving product demos.
RESPONSIBILITIES
- Utilize and leverage our CRM (customer relationship management) technology and social media to identify sales opportunities and manage sales leads effectively.
- Feel comfortable prospecting, cold-calling, networking, and qualifying leads daily.
- Qualify and screen sales leads and ensure product market fit.
- Proactively communicate with leads and prospects and ensure they have the information they need to evaluate Flex.
- Routinely follow-up with lost leads, unresponsive leads, or users who’ve cancelled in the past.
- Document outbound and inbound sales activity in our CRM. As well, as documenting outcomes of any sales calls and tasks.
- Ensuring our CRM is updated with the latest information on customers and leads.
- Work with Sales & Support Manager and Marketing Manager to set appropriate sales goals and KPIs for the month and for the quarter.
- Provide regular status reports on sales activities and performance of sales KPIs.
- Some travel is required – such as travel to trade shows and training events.
HOW TO APPLY
To apply for this position, please send resume and cover letter to hr@flexrentalsolutions.com and include the position title in the subject of the email.